We're Here to Help
Get support for YNM - private, confidential help within 24-48 hours
Browse FAQ
Find answers to common questions
Privacy Policy
Learn how we protect your data
Terms of Service
Review our terms and conditions
Contact Support
Email Us
For support inquiries, billing questions, or general feedback:
support@ynm.meWe typically respond within 24-48 hours
Include Your Support ID
To help us assist you faster, please include your Support ID from the app. You can find it in: Settings → Account → Support ID
Before You Contact Us
These common issues can often be resolved quickly:
- Not seeing matches?
Both partners need premium access to view the full match list.
- No notifications?
Check your device notification settings and ensure YNM has permission.
- Subscription issues?
Manage subscriptions through your App Store or Google Play account settings.
- Partner link not working?
Ensure both apps are updated to the latest version and try generating a new QR code.
What to Expect
- Response time: 24-48 hours (typically faster)
- We'll need your Support ID for account-related issues
- Include screenshots if relevant to your issue
Looking for something specific? Check out our Frequently Asked Questions or Pricing Details